ADS acquires Golden Triangle
10/11/2012NASHVILLE, Tenn.—ADS Security announced today it has acquired the accounts and related assets of Golden Triangle Security Alliance in Columbus, Miss., according to a company statement.The...
View Article2G sun starting to set in Arizona
Monitor This!Rich Miller10/24/2012Looking for signs of the 2G sunset? Don’t blink.That was the message today from Telguard’s Shawn Welsh, who notified CSAA members via the group’s ACCENT email service...
View ArticleCSAA honors Ed Bonifas and Bud Wulforst
11/06/2012VIENNA, Va.—Ed Bonifas, immediate past president of the Central Station Alarm Association, recently received the 2012 Stanley C. Lott Award, the group’s top honor. Bud Wulforst, a past...
View ArticleAre you getting all you can out of your dispatchers?
Monitor This!Rich Miller12/05/2012Picture the perfect world for a monitoring manager: Every dispatcher takes every call efficiently and professionally, with no need for motivation beyond a paycheck and...
View ArticleWilliam Cooper, chairman of multiple CSAA committees, dies at home
12/13/2012LOUISVILLE, Ky.—William “Bill” Cooper IV died peacefully at home on Dec. 4, 2012, surrounded by loved ones.Cooper was a security industry veteran, working at TYCO Integated Security until his...
View ArticleNew year, new urgency on AT&T's 2G sunset
Monitor This!Rich Miller01/02/2013One of the most newsworthy items for the alarm industry in 2012 was AT&T’s announcement that it will shut down 2G service by Jan. 1, 2017. Everyone knew the day...
View ArticleHertel to head new CSAA Video Committee, oversee subcommittees
01/11/2013VIENNA, Va.—Morgan Hertel, vice president of operations at Rapid Response Monitoring Services, has been named chairman of the new CSAA Video Committee, according to a statement from the...
View ArticleASAP getting closer to reaching ‘critical mass’
Central stations stepping up to speed alarm notifications to PSAPs02/01/2013Rich MillerYARMOUTH, Maine—After big strides in 2012 that put an array of technical and logistical challenges behind it, the...
View ArticleShould you dread a UL audit?
Not if you’ve done your homework and you know what to expect, two specialists tell the CSAA02/05/2013Rich MillerVIENNA, Va.—For central stations pursuing UL certification or expecting their first...
View ArticleIs your social media strategy up to par?
If it’s not, your bottom line and reputation could be suffering, experts tell a CSAA audience02/13/2013Rich MillerYARMOUTH, Maine—Twitter, Facebook, YouTube, Yelp.If your alarm company isn’t familiar...
View ArticleCheckpoint plans to sell CheckView, monitoring center
03/06/2013Rich MillerTHOROFARE, N.J.—Checkpoint Systems, a global supplier of loss-prevention products and solutions for the retail industry, announced this week that it is planning to sell its...
View ArticleMonitoring America: All for one, one for all
Central station co-op going strong with formula of joint ownership and annual dividends03/13/2013Rich MillerTULSA, Okla.—For the alarm company owners who pooled their resources to form the Monitoring...
View ArticleBarnes Associates/SSN wholesale monitoring survey finds accounts up nearly 11...
Michael Barnes calls results 'very positive indicator' for industry03/13/2013Rich MillerYARMOUTH, Maine—The wholesale monitoring industry posted surprisingly strong growth in 2012, with accounts...
View ArticleNeed lower attrition? Balance price and value
Analyzing customers’ habits can be the key to long-term retention, says Devcon’s Brandon Savage05/07/2013Rich MillerYARMOUTH, Maine—When it comes to alarm services, customers can choose packages...
View ArticleNew venture takes MJ Vance wherever she is needed
Monitor This!Rich Miller05/22/2013The last time SSN caught up with Mary Jo Vance, she was exploring opportunities in security consulting after a stint with 1 Time Inc. in Nevada and the Central...
View ArticleCPI reels in pair of CSAA awards
06/24/2013NASHVILLE, Tenn.—CPI Security Systems, based in Charlotte, N.C., won a pair of CSAA Excellence Awards at ESX last week, including the award for CSAA Central Station of the Year.In addition to...
View ArticleCPI continues on road less traveled
07/01/2013Leif KotheCHARLOTTE, N.C.—Like many monitoring companies, CPI Security Systems chalks up some of its recent success to the boon of technological advances, from smartphone apps to home...
View ArticleCurbing central station turnover
Monitor This!Leif Kothe07/10/2013Earlier today, a participant in the Central Station Alarm Association listserv broached the topic of turnover in central stations. The author discussed several themes...
View ArticleAT&T adds more Digital Life markets
07/22/2013SSN StaffDALLAS—AT&T announced today that it plans to launch Digital Life, its home automation/home security product, in six more markets beginning this Friday: Cincinnati, Columbus,...
View ArticleEx-NYC police and fire commissioner to keynote CSAA conference
08/07/2013VIENNA, Va.—Howard Safir, former police and fire commissioner of New York City under Mayor Rudy Giuliani, will keynote the 2013 Central Station Alarm Association International Annual Meeting,...
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